General Information

The purpose of assessment of administrative departments at Georgia State is to monitor our success at fulfilling our mission and to develop and implement evidence-based strategies for improving our success over time.  The assessment of administrative departments has two parts—an annual self-review of outcomes and a comprehensive Administrative and Support Unit Review (ASUR) every six years.

ASUR is a system of administrative review that began in 1996 as a parallel process to the Academic Program Review. Administrative assessment is required by the Southern Accreditation of Colleges and Schools (SACS). SACS Standard 3.3.1 states: “The institution identifies expected outcomes, assesses the extent to which it achieves these outcomes, and provides evidence of improvement based on analysis of the results in the following areas: 3.3.1.1 educational programs, 3.3.1.2 administrative support services, 3.3.1.4 research within its educational mission and 3.3.1.5 community/public services”

The ASUR process is not a request for more resources. The purpose is to assist administrative units in conducting a strategic review of their business practices while meeting the SACS requirement. Each unit will conduct a self –study every seven years. The Office of Institutional Effectiveness will facilitate and support this review as needed. When the report is completed, it will be submitted to the Senate Committee on Planning and Development for review.

Overview

Administrative Assessment at Georgia State University is in response to the University’s commitment to continuous quality improvement as well as to comply with the SACS requirement to define and monitor outcomes for the administrative units.

The administrative process is a set of activities that combines an annual administrative review process with a more strategic in depth assessment occurring every 7 years.

Mission

Our mission is to foster among the University’s administrative departments a culture that values self-examination, quality improvement, strategic thinking, mission-aligned planning and the continuous pursuit of excellence to create a university climate that is accessible, responsive and relevant.

Goals of Administrative Assessment

  • Reduce Redundancy
  • Articulate the needs of SACS and the Board of Regents in our assessment structure
  • Generate new cross-department analysis
  • Optimize data resources
  • Continuous Quality Improvement

Benefits

  • Establish clear priorities that link to the University priorities
  • Improve short and long range planning to reach those priorities
  • Integrate assessment into operations
  • Improve levels of customer and employee satisfaction
  • Support for managers and employees to improve skills
  • Opportunities for increasing and supporting diversity and inclusion in the University community.

OIE Office Support

  • Orientation
  • Coaching
  • Project planning
  • Feedback
  • Editing support
  • Facilitation services

Institutional Research Services

  • Data Profiles
  • Benchmarking Advice
  • Customer Surveys
  • Data Analysis and Presentation